Partner, Community and Environment Rights
สิทธิคู่ค้า ชุมชน และสิ่งแวดล้อม
Consumer / Customer Rights
The Company places great importance on protecting customer rights and maintaining data privacy strictly. We have secure systems for collecting and managing customer data, with appropriate confidentiality measures in place. The Company will not use customer data for the benefit of other parties improperly and will not disclose data to third parties without customer consent, except as required by law.
The Company has established relevant policies and practices such as internal data usage policy, personal data protection policy, and internal control systems to serve as guidelines for managing customer data effectively and transparently.
Customer Data Protection Measures
| Step | Details | Protection Measures |
|---|---|---|
1 Data Collection | The Company collects customer personal data only as necessary and uses data only for the stated collection purposes, requiring customer consent. | Data access policy and measures for accuracy and completeness in data storage. |
2 Data Access | Personal data can only be accessed by authorized personnel with relevant responsibilities. | Access rights management system with logging and auditing of data access. |
3 Data Usage | Data is used according to purposes communicated to customers, such as service provision, communication, or service quality improvement. | Data usage practices aligned with the Company's personal data protection policy. |
4 Data Disclosure | The Company will not disclose personal data to third parties without customer consent, except as required by law. | Data disclosure approval procedures and confidentiality agreements with external parties. |
5 Security Maintenance | The Company regularly reviews and improves data security measures. | Security measures and information systems including firewalls, intrusion detection systems, and data backup. |
6 Legal Compliance | The Company strictly complies with laws and regulations regarding personal data protection. | Compliance with Personal Data Protection Act (PDPA) and relevant standards such as GDPR (General Data Protection Regulation). |
7 Notification and Consent | The Company informs customers of data collection and usage purposes and obtains consent before processing. | Transparent data usage disclosure and customer consent before data collection or usage. |
Partner and Business Alliance Rights
The Company is committed to conducting business with transparency, fairness, and respect for human rights throughout the value chain, by ensuring that procurement of goods and services from partners complies with international standards and aligns with the Company's business ethics principles.
The Company expects partners and business alliances to conduct business in compliance with laws, regulations, and the Company's Code of Conduct, including respecting human rights and avoiding involvement in activities or processes that may lead to human rights violations.
Furthermore, the Company supports partners and business alliances in conducting ethical, transparent, and socially responsible business to jointly build a culture of business conduct that respects human rights and promotes sustainable competitive capability development throughout the supply chain.
Community and Environment Rights
The Company prioritizes conducting business responsibly toward communities, society, and the environment by establishing environmental policies and practices as operational frameworks, ensuring that company operations have minimal impact on communities, society, and the environment.
The Company strictly complies with environmental laws, regulations, and requirements, including conducting business activities with consideration for efficient resource utilization, environmental impact reduction, and balanced and sustainable coexistence with surrounding communities.
Additionally, the Company values the rights of all stakeholder groups by respecting rights and treating stakeholders fairly, while implementing approaches to prevent and reduce risks from operations that may lead to human rights violations.